Privacy Policy

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Introduction and Our Commitment to Privacy

Wing Snob is committed to protecting the privacy and security of our customers, website visitors, and anyone else who interacts with us. As a food service business operating in the United States, we understand the value and sensitivity of personal information, and we take our responsibilities seriously under applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive trade practices.

This Privacy Policy applies to all personal information we collect through our website at cafe-wingsnob.rest, our online ordering systems, email communications, customer loyalty programs, in-person interactions at our establishment, and any other services we provide. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by providing additional notice through our website or direct communication.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us directly, we may collect:

• Full name and preferred name
• Email address
• Phone number
• Billing and delivery addresses (including street address, city, state, and ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Username and password for account access
• Profile photograph (if voluntarily provided)

2.2 Order and Transaction Information

When you place an order through our website or in person, we collect:

• Items ordered, customizations, and order history
• Payment information (note: we do not store full credit or debit card numbers; payment processing is handled by our third-party payment processors)
• Transaction date, time, and amount
• Delivery instructions and special requests
• Feedback and reviews related to your orders

2.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring URL (the website that directed you to ours)
• Date and time of your visit
• Search queries entered on our website
• Error logs and crash reports

2.4 Cookie and Tracking Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your browsing behavior on our website. This includes session identifiers, preference settings, and analytics data. For more detailed information, please refer to Section 9 (Cookie Policy) of this document.

2.5 Communications Data

When you contact us via email, phone, contact forms, or social media, we may retain:

• The content of your message or inquiry
• Your contact details as provided
• Records of correspondence for customer service purposes

2.6 Marketing and Preference Data

With your consent, we may collect:

• Marketing communication preferences
• Dietary preferences and food allergies (voluntarily disclosed)
• Survey responses and feedback
• Participation in loyalty programs or promotional contests

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Food delivery platforms and aggregators (e.g., DoorDash, Uber Eats, Grubhub)
• Payment processors and fraud prevention services
• Social media platforms when you interact with our accounts or use social login features
• Marketing and analytics partners

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing and Improving Our Services

• Processing and fulfilling your food orders
• Managing your account and customer profile
• Facilitating payment transactions and preventing fraud
• Arranging delivery or pick-up of your orders
• Responding to customer inquiries, complaints, and support requests
• Improving the quality and variety of our menu offerings
• Enhancing the functionality and user experience of our website

3.2 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you about new menu items, seasonal specials, or limited-time promotions
• Administering loyalty programs, contests, and sweepstakes
• Personalizing marketing content based on your order history and preferences
• Retargeting advertising on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails, contacting us at [email protected], or adjusting your account preferences. Please note that even if you opt out of marketing messages, we may still send you transactional or service-related communications.

3.3 Analytics and Research

• Analyzing website traffic patterns and user behavior to improve our digital presence
• Conducting market research and customer satisfaction surveys
• Generating aggregated, anonymized reports on customer trends
• Testing new features, website designs, and menu concepts

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraudulent or illegal activity
• Responding to legal requests, subpoenas, or court orders
• Protecting the rights, property, and safety of Wing Snob, our customers, and others

3.5 Business Operations

• Maintaining internal records and financial accounting
• Managing inventory and supply chain operations
• Evaluating and improving food safety and quality standards
• Training staff and improving customer service protocols

4. Legal Basis for Processing (Applicable to California Residents and Beyond)

We process your personal information under one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfill your orders and provide the services you have requested.
• Legitimate Business Interests: Processing necessary for our legitimate interests in operating and improving our food service business, provided those interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws, regulations, and legal processes.
• Consent: Processing based on your freely given, specific, and informed consent, such as for marketing communications or the use of non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf, including:

• Payment Processors: To securely handle payment card transactions and prevent fraud.
• Delivery Services: Third-party delivery drivers or platforms to fulfill your food delivery orders.
• IT and Hosting Providers: To maintain our website infrastructure and data storage systems.
• Email and Marketing Platforms: To send newsletters and promotional communications.
• Analytics Providers: Such as Google Analytics, to help us understand how users interact with our website.
• Customer Support Tools: To manage and respond to customer inquiries efficiently.

All third-party service providers are contractually required to use your personal information only as necessary to provide their services to us and to maintain appropriate security measures. They are prohibited from using your data for their own marketing purposes without your explicit consent.

5.2 Food Delivery Platforms

If you place an order through a third-party delivery platform (such as DoorDash, Uber Eats, or Grubhub), that platform's privacy policy governs the data they collect. We may receive certain order and customer information from these platforms to fulfill your order and improve our services.

5.3 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or valid legal process
• Respond to lawful requests from government or law enforcement authorities
• Protect the rights, property, or safety of Wing Snob, our employees, customers, or the public
• Investigate or prevent fraud, security breaches, or other illegal activities

5.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business reorganization, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your personal information becomes subject to a different privacy policy.

5.5 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: Our website uses Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized employees and service providers who have a legitimate business need.
• Password Security: User passwords are stored using industry-standard hashing algorithms. We encourage you to use strong, unique passwords for your account.
• Regular Security Audits: We periodically review and update our security practices and infrastructure to address emerging threats.
• Payment Card Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) requirements for handling payment card information.
• Employee Training: Our staff receive regular training on data protection best practices and our internal privacy policies.

6.2 Limitations

While we take reasonable steps to protect your information, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach that poses a risk to your rights, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state breach notification laws.

7. Your Rights and Choices

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable federal and state law, including the CCPA/CPRA for California residents.

7.1 Right to Know and Access

You have the right to request information about the personal data we hold about you, including the categories of information collected, the purposes for which it is used, and the categories of third parties with whom it is shared. You may also request a copy of the specific personal information we have collected about you.

7.2 Right to Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You may also update certain information directly through your account settings on our website.

7.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions (such as where we are required to retain information for legal compliance, fraud prevention, or to complete a pending transaction). We will respond to verified deletion requests within the timeframes required by applicable law.

7.4 Right to Data Portability

Where technically feasible and required by law, you may request that we provide your personal information in a structured, commonly used, machine-readable format, or that we transfer it to another service provider of your choice.

7.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense. However, our use of certain advertising and analytics technologies may constitute "sharing" under California law. You may exercise your opt-out rights by contacting us at [email protected].

7.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use and disclosure of sensitive personal information (such as financial account details, precise geolocation, or health information) to only what is necessary to provide the requested services.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, provide a lower quality of service, or penalize you in any way for exercising your rights under this Privacy Policy or applicable law.

7.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

We may need to verify your identity before processing your request to protect your privacy and security. We will respond to verified requests within 45 days, or as otherwise required by applicable law. In some cases, we may need to extend this period; if so, we will notify you of the extension and the reason.

7.9 Authorized Agents

You may designate an authorized agent to submit privacy rights requests on your behalf. We may require written authorization or proof of power of attorney, and we may also contact you directly to verify the request before processing.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general data retention practices are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that cannot be used to identify you may be retained indefinitely for statistical and research purposes.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. A cookie is a small text file stored on your device when you visit a website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website and online ordering system. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous data on page visits, time spent, and navigation paths.
• Functional Cookies: Remember your preferences, such as language settings, saved cart items, and login status.
• Marketing and Targeting Cookies: Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns on third-party platforms.

9.2 Managing Your Cookie Preferences

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or our cookie consent tool on our website. Most browsers allow you to block or delete cookies through their settings menus. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

10. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, as defined by the Children's Online Privacy Protection Act (COPPA), or individuals under 18 years of age without parental or guardian consent.

If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete the child's personal information from our records.

We do not intentionally market our services to minors and do not knowingly collect data from individuals under 18 for marketing purposes. By using our website and services, you represent and warrant that you are at least 18 years of age.

11. International Data Transfers

Wing Snob is based in the United States, and our primary data processing activities take place within the United States. If you are accessing our website or services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States.

Data protection laws in the United States may differ from those in your home country and may not provide the same level of protection as the laws in your jurisdiction. By using our services, you consent to the transfer of your personal information to the United States for the purposes described in this Privacy Policy.

Where we transfer personal information internationally (including to service providers operating in other countries), we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable legal requirements.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or food delivery apps that operate independently from us. These third-party sites have their own privacy policies, which we strongly encourage you to review. We are not responsible for the privacy practices or content of any third-party websites, and this Privacy Policy does not apply to them.

When you click on a third-party link, you do so at your own risk, and any personal information you provide to those third parties is subject to their own privacy policies. The inclusion of a link to a third-party website does not constitute our endorsement of that website or its privacy practices.

13. California Residents — Additional Rights Under CCPA/CPRA

If you are a California resident, you are entitled to the following additional rights and disclosures under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

13.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email, phone, IP address)
• Customer records information (order history, payment details)
• Commercial information (products ordered, transaction history)
• Internet or other electronic network activity (browsing history on our site)
• Geolocation data (for delivery purposes)
• Inferences drawn from other personal information (preferences, behavior patterns)

13.2 "Do Not Sell or Share My Personal Information"

California residents have the right to opt out of the sale or sharing of their personal information. To exercise this right, please contact us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."

13.3 Shine the Light Law

Under California Civil Code Section 1798.83, California residents may request information about the personal information we have shared with third parties for those third parties' direct marketing purposes. To make such a request, please contact us at the information provided in Section 15.

14. How to File a Complaint

If you believe that we have violated your privacy rights or have concerns about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve your concern directly.

14.1 Contact Us

Please submit privacy-related complaints to:
Email: [email protected]
Website: cafe-wingsnob.rest

We will acknowledge your complaint within 10 business days and aim to resolve it within 45 days.

14.2 Federal Trade Commission (FTC)

If you believe we have engaged in unfair or deceptive practices related to your privacy, you may file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws in the United States:

• FTC Website: www.ftc.gov/complaint
• FTC Telephone: 1-877-FTC-HELP (1-877-382-4357)
• FTC Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.3 California Attorney General (for California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Attorney General's Office:

• Website: oag.ca.gov/privacy/ccpa
• Online Complaint Portal: oag.ca.gov/contact

14.4 California Privacy Protection Agency (CPPA)

The California Privacy Protection Agency was established under the CPRA and oversees enforcement of California privacy laws. You may contact the CPPA at:

• Website: cppa.ca.gov

14.5 State Attorney General Offices (Other States)

Residents of other states may contact their respective State Attorney General's office if they believe their privacy rights under applicable state law have been violated. Most state AG offices maintain online complaint portals for consumer protection matters.

15. Contact Us — Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

We are committed to addressing your privacy concerns promptly and transparently. When you contact us with a privacy inquiry, please provide sufficient information to allow us to identify your request, including your name, contact information, and a description of your concern.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at cafe-wingsnob.rest
• Notify you by email (if you have an account or have opted into communications) for any material changes
• Display a prominent notice on our website when significant changes are made

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised policy, please discontinue using our services and contact us to request deletion of your personal information.

17. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America. Where applicable, we also comply with state-specific privacy laws including, but not limited to, the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and other applicable state privacy legislation. Any disputes arising under this Privacy Policy shall be subject to the jurisdiction and venue agreed upon in our Terms of Service.